Terms and Conditions
By registering for any of our courses, series, designations, certifications, or purchasing any of our marketing products, you are agreeing unconditionally to the following terms and conditions:
Access to course material or to products will be offered when the full payment or first payment of an installment series is received. Should further payment in an installment payment series not be forthcoming from the purchaser, we Age-Friendly Business®, reserve the right to remove access to that material. Individuals registering for the Certified Professional Consultant on Aging (CPCA)® designation or businesses registering for the Certified Age-Friendly Business (CAFB)® program can make single lump sum payments or can elect to pay through a specific installment payment plan. Should an individual or a company complete all the training requirements for their program while still making installment payments, they can start using the respective designation/certification publically even if the installments payment series have not been fully completed.
Refunds will be considered within the first 30 days of purchase. Only those modules not completed will be eligible for refund within this time frame. Once a refund has been processed, the individual will no longer have access to content associated with the refunded product.
C. Members in Good Standing
In order to maintain the use of Certified Professional Consultant on Aging (CPCA)® designation, access course materials and business building support materials, the member must keep their on-going membership fees up to date, remit satisfactory annual disclosure statements, and continue to agree to abide by the Age-Friendly Business® Professional Code of Standards (Professional Code).
In order to continue to be held out as a Certified Age-Friendly Business (CAFB)®, continue to access course materials and business building support materials, the business/service must keep their on-going fees up to date, remit satisfactory disclosure statements, and continue to agree to abide by the Age-Friendly® Business Code of Service (Service Code).
D. Board of Standards
A Board of Standards (the Board) operating at arm’s length to the administration of Age-Friendly Business® was established to help maintain the integrity of the designation and certifications. The Board is mandated to receive and review complaints from the public regarding the behaviour and activities of an active member. The Board investigates the complaint to determine if the Professional Code or the Service Code has been violated by the member. The Board has the authority to dismiss the complaint with no further action; make procedural and administrative recommendations to the member; temporarily suspend members and their use of the designation or certification; or to permanently revoke membership and use of the designation or certification. The determinations of the Board of Standards are final and the Board Members are indemnified from any retaliatory actions.