My Courses
Cours de base
Voici la page principale de votre cours de base. Au fur et à mesure que vous terminerez chaque module, revenez sur cette page pour accéder à d’autres modules et aux ressources supplémentaires.
Chaque module prendra en moyenne de 8 à 12 minutes à compléter.
Pour commencer: Nous vous suggérons d’abord de télécharger et d’imprimer le manuel du cours de base afin de l’avoir à la portée de la main pour chaque module. Cliquez ici pour accéder au classeur.
CONSEILS TECHNIQUES: Pour de meilleurs résultats, veuillez fermer tous les autres onglets que vous pourriez avoir ouverts et utiliser la dernière version de Google Chrome ou la dernière version d’Internet Explorer.
Merci et bon apprentissage!
Leadership in the Longevity Economy Sessions
There is a demographic out there controlling a $15 T Economy.
They are looking to spend their money with businesses that know how to offer a customer experience that is exceptional, age-appropriate, and respectful.
Do you want to be their business or professional of choice?
These sessions can take your leadership to new levels of
success and significance in this $15 T Economy.
In today’s environment, where every dollar counts, you can’t afford to
Get This Wrong!
Quiz and CE Instructions:
If you require continuing education credits, you will need to complete quiz questions associated with each of the modules and achieve an overall score of 80% or higher. If necessary, you can retake the quiz for any module by clicking on the retake button.
AFB Modules
Welcome to the Age-Friendly Business® Academy course page where savvy professionals like you are learning about the evolving and emerging needs of age 50+ clients, customers, patients, and residents.
Many have taken their businesses to new levels of success and recognition when they elevated the level of customer experience for all persons, especially the age 50+.
We are delighted to be part of the solution for your business and all our communities — changing the way the world sees and serves boomers and seniors.
To quote Gert from Brandon, MB:
“I see you took a course to learn more about ME. God Bless you for looking after us seniors!”
In addition to accessing relevant education and pre-approved continuing education credits, each module you complete qualifies toward earning the Certified Professional Consultant on Aging (CPCA)® Designation.
1. Certified Professional Consultant on Aging (CPCA) Designation
If you have already registered for the full CPCA Designation program (access to educational modules as well as acquiring the CPCA designation with full membership benefits,) you will have the met the necessary requirements once you have completed successfully 24 modules of your choice. The system tracks your progress and completion for you. You will be notified through email as soon as you have met the 24 module requirement. You can then hold yourself out as a Certified Professional Consultant on Aging (CPCA). You will shortly thereafter receive your New CPCA Member Kit through the mail.
2. Access to AFB Modules Only
For those who purchased access to our AFB educational modules only, once you have completed 24 modules, you will have the option to upgrade to acquire the CPCA designation. There is a small upgrade fee that will apply and a registration link for purchase of the upgrade will be made available to you. The designation allows you to hold yourself out as a CPCA, be listed in our directory, and active membership gives you continued access to our most updated education as well as our regular resource materials and robust business building marketing tool kit!
Foundation Course
This is your Foundation Course Main Page. As you complete each module, come back to this page to access other modules and additional resources.
Each module will take an average of 8-12 minutes to complete.
To Start: We suggest that you first download and print off the Foundation Course Workbook and have it handy while you go through each module.
Click Here to access the workbook.
TECH TIPS: For best results, please close down all other tabs you may have open, and use the latest version of Google Chrome, or the latest version of Internet Explorer.
Thank you and enjoy your learning experience!
My Lessons
Ageing and the LGBT Community – Raising the Bar on customer Service Dr. Tim Johnston, SAGE Advocacy and Service for LGBT Elders
The first rule in marketing and communication is to know your client. In this session, Tim will reveal the profile and purchasing power of the LGBTQ community and discuss their challenges in engaging with the business and service communities. Tim shares insights about what this community seeks from business and professional services and translates this knowledge into best practice recommendations to gain their trust, loyalty, and endorsement.
| KEY TAKEAWAYS | ISSUES FOR CLIENTS | CONVERSATIONS WITH CLIENTS |
| Intersectionality | Being Seen | How They Prefer to be addressed |
| Why you need to know this | Inclusion | Inclusive messaging and language |
| Denying personhood | Welcomed | Connect & Engage with their community |
| Key Terminology | Respect and business loyalty | Demonstrate support |
| Dangerous assumptions & language | Life Affirming | Training and Awareness |
| Abuse & Neglect | Stereotypes and prejudice | Hiring practices |
| Customer Engagement | SAFETY | |
| Marketing and Sales | ||
| Community Connection and Inclusion |
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Long Term Care
This module explores how seniors and their families address the relevant issues of Long-Term Care.
You will notice that the video lectures may refer to statistics to reinforce a teaching point. Some of these statistics are from research conducted in the past years. In a number of instances, the research study has not been redone if the trend studied has evidenced no material change. In other circumstances, the statistics may have changed slightly, and we have then included these in the document entitled UPDATED STATS AND FACTS -- so make sure you check these out if they listed in the Resource Material section.| KEY TAKEAWAYS | ISSUES FOR CLIENTS | CONVERSATIONS WITH CLIENTS |
| Govt. programs limited | Misinformed or uninformed about potential needs and options | Have you considered who would provide care and what care you might need? |
| Without insurance or savings, you give up choice | When to pursue care for a loved one | Where you live and access to care |
| Fed govt. Transfer payments to the province to fund health care, education, etc. | Who will provide care and costs | Cost of home care, retirement living, assisted living, long-term care, memory care, hospice. |
| Provinces determine how to allocate health care costs and other social programs. | What is available | Avg length of time in care, how would I pay for care, when would I need it? |
| Concern about health and abuse |
Step 1: RESOURCE MATERIAL. Click Below to download and review support material:
Long Term Care – Core Concepts
UPDATED STATS AND FACTS: See Access Care Info Below
Step 2: FEATURE PRESENTATION. Click on ‘Launch’ to load the module presentation:
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Step 3: VALUE-ADDED CLIENT RESOURCES.
When you access the Maturity Matters Newsletters through the Member Benefits area, you will have access to the pdf version referenced below, as well as an HTML version of each newsletter that merges YOUR contact information into the Newsletter Banner to help promote YOU to YOUR clients and community.
Maturity Matters Newsletter: Caregiving Part 1 — Costs
Maturity Matters Newsletter: Caregiving Part 2 — Sharing the Load — Family Meetings
Maturity Matters Newsletter: Caregiving Part 3 — Caregiver Stress
Maturity Matters Newsletter: Heroes In Our Midst
Maturity Matters Newsletter: Expanding Definition of Family
Maturity Matters Newsletter: Aging and Technology
Maturity Matters Newsletter: Competing Values and Decisions #1
Maturity Matters Newsletter: Tough Decisions — Values #2
Age-Friendly Business Academy Blog: Multi-generational Families
AFB Member Benefits: Access Care Info Sheets Per Province
Step 4: REVIEW THE QUIZ INSTRUCTIONS AND TIPS. The option to start the quiz will not be available until you complete the module presentation.
QUIZ INSTRUCTIONS
To load the quiz, you must 'Refresh' this page after completing the Feature Presentation lesson. To Refresh the page, click on the F5 key or click on the reload symbol to the right of the address bar. Remember -- the quiz will not be available to load until you have viewed the full presentation.
5 questions associated with this module will be downloaded.
You must receive a score of at least 75% (4/5 questions answered correctly) to successfully complete this module.
If you do not achieve a score of 75% with your first try, don't worry, as you will be given the opportunity to retry the quiz, and another set of 5 questions will be made available to you.
Since the questions are selected randomly from a pool of questions, some of the questions may or may not be the same as the previous quiz.
You will notice that once you have completed a question, the correct answer will be highlighted in green, and any incorrect selection that was made will be highlighted in pink.
QUIZ TIPS
- Although we wanted to create reasonably challenging questions, we did not intend to create 'trick' questions. If it feels like a trick question to you -- please re-read the question carefully and ask yourself what fact or concept is being questioned.
- This is NOT a timed quiz. Take all the time you need to consider the question and make your best selection.
- Be attentive to questions asking which statement is NOT correct, or if all statements are correct EXCEPT.
- If you have read the question carefully, your first impression of the correct answer is usually the right choice to make.
Smile and Relax! We have provided you with every opportunity to do well.
Digital Estate Planning
The digital estate planning course covers key aspects of managing and planning for digital assets and legacies. It provides best practices for inventorying digital assets, avoiding identity theft after death, managing online accounts, and utilizing pre-planning options for funeral and legacy accounts. The course emphasizes the importance of taking action, reviewing terms of service, seeking professional advice, and utilizing available tools and resources for effective digital estate planning.
You will notice that the video lectures may refer to statistics to reinforce a teaching point. Some of these statistics are from research conducted in the past years. In a number of instances, the research study has not been redone if the trend studied has evidenced no material change.
In other circumstances, the statistics may have changed slightly, and we have then included these in the document entitled UPDATED STATS AND FACTS -- so make sure you check these out if they listed in the Resource Material section.
Step 2: FEATURE PRESENTATION: Click on ‘Launch‘ to load the module presentation: Please login.
Step 3: VALUE-ADDED RESOURCES FOR YOUR CLIENTS: When you access the Maturity Matters Newsletters through the Member Benefits area, you will have access to the pdf version referenced below, as well as an HTML version of each newsletter that merges YOUR contact information into the Newsletter Banner to help promote YOU to YOUR clients and community.
Maturity Matters Newsletter: Legacy Beyond Wealth
Maturity Matters Newsletter: Keeping Our Voice — Advance Care Planning
Maturity Matters Newsletter: Keeping Our Voice — End of Life Planning
Step 4: REVIEW THE QUIZ INSTRUCTIONS AND TIPS. The option to start the quiz will not be available until you complete the module presentation in Step 2..
QUIZ INSTRUCTIONS
To load the quiz, you must 'Refresh' this page after completing the Feature Presentation lesson. To Refresh the page, click on the F5 key or click on the reload symbol to the right of the address bar. Remember -- the quiz will not be available to load until you have viewed the full presentation.
5 questions associated with this module will be downloaded.
You must receive a score of at least 75% (4/5 questions answered correctly) to successfully complete this module.
If you do not achieve a score of 75% with your first try, don't worry, as you will be given the opportunity to retry the quiz, and another set of 5 questions will be made available to you.
Since the questions are selected randomly from a pool of questions, some of the questions may or may not be the same as the previous quiz.
You will notice that once you have completed a question, the correct answer will be highlighted in green, and any incorrect selection that was made will be highlighted in pink.
QUIZ TIPS
- Although we wanted to create reasonably challenging questions, we did not intend to create 'trick' questions. If it feels like a trick question to you -- please re-read the question carefully and ask yourself what fact or concept is being questioned.
- This is NOT a timed quiz. Take all the time you need to consider the question and make your best selection.
- Be attentive to questions asking which statement is NOT correct, or if all statements are correct EXCEPT.
- If you have read the question carefully, your first impression of the correct answer is usually the right choice to make.
Smile and Relax! We have provided you with every opportunity to do well.
Draft copy of Abuse and Exploitation
This module reviews the topic of 'abuse' of seniors in terms of acts of commission, omission and neglect as related to Human Rights theory and praxis. The various types of abuse are described and exemplified; these include: physical, sexual, psychological and financial abuse. Students are instructed in the signs of abuse of older persons, and its most frequent sources. There is careful exploration of the possible roles and responsibilities of financial services professionals , legal considerations and our privacy legislation is discussed if/when senior abuse is known or suspected. This difficult area is discussed in terms of both legal and moral/ethical issues.
Step 1: RESOURCE MATERIAL. Click Below to download and review support material:
Abuse Neglect and Exploitation of Older Adults – Core Concepts
UPDATED STATS AND FACTS. NeglectExploitation.14
Step 2: FEATURE PRESENTATION: Click on ‘Launch‘ to load the module presentation:
Please login.
Step 3: VALUE-ADDED RESOURCES FOR YOUR CLIENTS:
Maturity Matters Newsletter: Elder Abuse Prevention Day (06/17)
Maturity Matters Newsletter: Tax Scams Revisited (04/18)
Maturity Matters Newsletter: The Next Ism (07/19)
Maturity Matters Newsletter: Covid Scams (04/20)
AFB Store: Scam Alert Cards
Step 3: REVIEW THE QUIZ INSTRUCTIONS AND TIPS.
The option to start the quiz will not be available until you complete the module presentation.
QUIZ INSTRUCTIONS
To load the quiz, you must 'Refresh' this page after completing the Feature Presentation lesson. To Refresh the page, click on the F5 key or click on the reload symbol to the right of the address bar. Remember -- the quiz will not be available to load until you have viewed the full presentation.
5 questions associated with this module will be downloaded.
You must receive a score of at least 75% (4/5 questions answered correctly) to successfully complete this module.
If you do not achieve a score of 75% with your first try, don't worry, as you will be given the opportunity to retry the quiz, and another set of 5 questions will be made available to you.
Since the questions are selected randomly from a pool of questions, some of the questions may or may not be the same as the previous quiz.
You will notice that once you have completed a question, the correct answer will be highlighted in green, and any incorrect selection that was made will be highlighted in pink.
QUIZ TIPS
- Although we wanted to create reasonably challenging questions, we did not intend to create 'trick' questions. If it feels like a trick question to you -- please re-read the question carefully and ask yourself what fact or concept is being questioned.
- This is NOT a timed quiz. Take all the time you need to consider the question and make your best selection.
- Be attentive to questions asking which statement is NOT correct, or if all statements are correct EXCEPT.
- If you have read the question carefully, your first impression of the correct answer is usually the right choice to make.
Smile and Relax! We have provided you with every opportunity to do well.
EXEMPLE Recommandations consolidées pour votre industrie
Déclaration de service personnel
Module de base 7 – Étude de cas sur les avantages d’une entreprise amie des aînés®
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Module de base 6 – Étude de cas sur les changements cognitifs et les maladies chroniques
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Module de base 5 – Étude de cas pour les changements sensoriels, la communication et l’âgisme
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Module de base 4 – Étude de cas pour la sécurité et la prévention des chutes
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Module de base 3 – Étude de cas pour l’accès et la mobilité
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Module de base 2 – Étude de cas pour la vue et l’ouïe
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Module de base 1 – Introduction
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6.2 Julian Harcourt
Resources
Thanks for attending my presentation – it was a pleasure to be part of the AFB Leadership conference. As I reference in the presentation there is a lot to cover in starting/accelerating your social media journey. The links below are full of useful information that will hopefully be of help – things like how to make sure profiles and pages are properly set up through to how to go about building a group/community…
Hope it helps and good luck!
Julian (julian@greyafro.com)
Facebook and Instagram basics. Good to check what you have in place already/or how to start out:
https://www.facebook.com/business/help/148723649153231
Want to set up a group/find out more. A lot here to help you get started:
https://www.facebook.com/community/getting-started-with-groups/
LinkedIn personal profile advice. Even if you have this in place already worth a review to make sure it is doing the best it can for you:
LinkedIn business profile advice. As per personal but for your business entity:
3.2 John Assaraf
Business Destiny Templates as well as the link to our nine Innercise brain-training audios.
https://members.myneurogym.com/vip-innercises/
Username: Vip@myneurogym.com
Password: Innercise
Test Content
LAURIE RENTON’S INTRO VIDEO TO CONVERSATION KILLER CARDS
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You, The Longevity Economy, and Age-Friendly Business – Rhonda Latreille
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Ageing and the LGBT Community – Raising the Bar on customer Service Dr. Tim Johnston, SAGE Advocacy and Service for LGBT Elders
The first rule in marketing and communication is to know your client. In this session, Tim will reveal the profile and purchasing power of the LGBTQ community and discuss their challenges in engaging with the business and service communities. Tim shares insights about what this community seeks from business and professional services and translates this knowledge into best practice recommendations to gain their trust, loyalty, and endorsement.
| KEY TAKEAWAYS | ISSUES FOR CLIENTS | CONVERSATIONS WITH CLIENTS |
| Intersectionality | Being Seen | How They Prefer to be addressed |
| Why you need to know this | Inclusion | Inclusive messaging and language |
| Denying personhood | Welcomed | Connect & Engage with their community |
| Key Terminology | Respect and business loyalty | Demonstrate support |
| Dangerous assumptions & language | Life Affirming | Training and Awareness |
| Abuse & Neglect | Stereotypes and prejudice | Hiring practices |
| Customer Engagement | SAFETY | |
| Marketing and Sales | ||
| Community Connection and Inclusion |
Please login.
Using the Enneagram and Your Personal and Business Success – Laurie Renton, Business Woman and Change Agent
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